帮助

I have gone to 我的游戏世界 and haven't received my 游戏世界?
It can take several hours for the 游戏世界 to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new 游戏世界 before it opens via 升级.

Why am I banned from buying 升级
When a refund is made on a 升级 product we could incur a cost depending on the method of the refund. We may therefore ban any future 升级 activity.

How do I create the 游戏世界 I bought?
You can create the 游戏世界 you bought via 我的游戏世界.

Is there a time limit in which I need to create my 游戏世界?
There is no set time in which you need to create your purchased 游戏世界.

My 黄金管理 said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your 黄金管理 each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via 升级? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via 升级? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.